FAQ

Frequently asked questions

SHOPPING

What is KICKSERS?


KICKSERS is the world's premier sneaker and streetwear marketplace. We make it easier to buy and sell premium footwear, apparel, and accessories. Our merchandise is available online at kicksers.com




Are your sneakers new?


KICKSERS only sells 100% new and authentic items. Although the items are pre-owned, they are unworn and in pristine condition, unless otherwise noted. All of our merchandise is 100% authentic, guaranteed.




Do you ship internationally?


KICKSERS ships to most countries. For international customers, please use the country selector at the top left of the navigation bar to ensure proper currency conversion and duties & taxes at checkout. If you do not see your country listed in the navigation selector, you may still be able to proceed with your order by selecting your country in the address field on the check-out page. Please note, however, duties & taxes due may not be shown to you prior to completing your order. Duties & taxes are the sole responsibility of the customer regardless of whether they are displayed on the check-out page. Please allow up to 5 business days for order processing and verification prior to shipment.




What sizes are shown on the website?


kicksers.com lists Japan sizes. To see a size conversion chart, click the Sizing link below the Add To Cart button on the product description page. Size conversions vary by brand and model.





DELIVERY & RETURNS

When will my order ship?


Orders may take up to 3 days for JP Domestic and 5 days for International orders to process prior to shipment. Additional time may be required during promotional periods and holidays. We ship orders Monday through Saturday, except on the following JP holidays:




How long do the different shipping options take?


It may take up to 3 days for JP domestic orders to process prior to shipment. Shipping options will vary based on the exact delivery address. With ground shipping, an order may take 4-7 business days to arrive after processing. With 2-day shipping, packages typically arrive within two business days after processing. International orders can take up to 5 business days to process prior to shipment, and an additional 7-10 business days to arrive at their country of destination. That said, customs processing times will vary from country to country.




How can I track my order?


Once your order ships, you will receive an email that includes a tracking number for the shipment.




Can I cancel my order?


We do not accept order cancellation requests as our fulfillment process begins once an order is placed. All confirmed orders will be subject to our standard return policy.





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