Frequently asked questions
What is KICKSERS?
KICKSERS is the world's premier sneaker and streetwear marketplace. We make it easier to buy and sell premium footwear, apparel, and accessories. Our merchandise is available online at kicksers.com
Are your sneakers new?
KICKSERS only sells 100% new and authentic items. Although the items are pre-owned, they are unworn and in pristine condition, unless otherwise noted. All of our merchandise is 100% authentic, guaranteed.
Do you ship internationally?
What sizes are shown on the website?
kicksers.com lists Japan sizes. To see a size conversion chart, click the Sizing link below the Add To Cart button on the product description page. Size conversions vary by brand and model.
DELIVERY & RETURNS
When will my order ship?
Orders may take up to 3 days for JP Domestic and 5 days for International orders to process prior to shipment. Additional time may be required during promotional periods and holidays. We ship orders Monday through Saturday, except on the following JP holidays:
How long do the different shipping options take?
How can I track my order?
Once your order ships, you will receive an email that includes a tracking number for the shipment.
Can I cancel my order?
We do not accept order cancellation requests as our fulfillment process begins once an order is placed. All confirmed orders will be subject to our standard return policy.